The Joint Commission is an independent, not for profit organization, whose mission is to improve the safety and quality of care provided to the public. The Joint Commission is governed by a board that includes physicians, nurses and consumers.

The Joint Commission sets the standards by which health care quality is measured in America and around the world. To maintain and earn accreditation, organizations must have an extensive on-site review by a team of Joint Commission health care professionals, at least once every three years. The purpose of the review is to evaluate the organization’s performance in areas that affect your care. Accreditation may then be awarded based on how well the organizations met Joint Commission standards.  

If you have any concerns regarding patient safety or the quality of care at St. Luke’s Rehabilitation Institute, you may contact St. Luke’s administration at (509) 473-6298 and/or the Joint Commission. To report a concern to the Joint Commission, visit the "report a complaint" section of their web site or call 1-800-994-6610.

Organizations achieve accreditation through a consultative peer-review process and must demonstrate their commitment to the continuous improvement of their programs and services, with a focus on the needs and outcomes of the persons served.