Committed to providing hope, quality of care and recovery, St. Luke’s is the state’s largest provider of rehabilitation services for stroke, spinal cord injury, head injury or injury or disease to bones, joints or muscles. After illness or injury, there is a need to gain strength, skills and function to allow people to return to the highest quality of life possible. St. Luke’s works as a team with patients and their families to achieve this goal. With a main campus located in downtown Spokane, St. Luke’s combines compassionate care with expertise to provide inpatient physical rehabilitation services to patients of all ages. If you have questions about any of these outcomes, please contact us for more information.
St. Luke's Rehabilitation Institute is committed to providing the highest quality of care to our patients. As the largest provider of medical rehabilitation services in the Northwest, St. Luke's provided more than 21,000 inpatient days of care in 2007. According to data provided by the Washington State Department of Health, the second largest provider of rehabilitation services in Washington provided 9,000 inpatient days of care.
Why is it important that we are the largest provider of medical rehabilitation in Washington? To develop the expertise to provide exceptional care for very complex patients, it is imperative that health care providers are able to see a large volume of patients to. Because our staff are providing care to such a large number of rehabilitation patients, we have more collaborative experience than anyone in the region.
Our goal is to return our patients to as independent lifestyle as possible. St. Luke's consistently discharges a larger number of people out to the community than the national average of other facilities.
At St. Luke's Rehabilitation Institute, patients receive high-quality care at a cost-effective price. Compared to inpatient rehabilitation programs throughout Washington state, St. Luke's charges $780 less per-day for care.
| | | |
| 1,629 | 2,035 |
| 12.7 days | 11.4 days |
| $18,417 | $19,071 |
| $1,451 | $2,231 |
| $14,767 | $15,288 |
According to Washington State Hospital Association data for rehabilitation, July 2005 - June 2006
Patient satisfaction is key to the success of any health care facility. Because St. Luke's Rehabilitation Institute is committed to getting our patients back to the highest quality of life possible, we consistently measure patient satisfaction and outcomes.
St Luke's Rehabilitation Institute contracts with Press Ganey Associate, Inc. and MedTel Outcomes, nationally recognized patient satisfaction benchmarking services for health care, to monitor patient satisfaction in various key areas of clinical care and service. These surveys allows us to compare our customer satisfaction results with other rehabilitation facilities around the country. The graphs below illustrate our average scores for inpatient care.
St. Luke's also contracts with Med Tel Outcomes to monitor the satisfaction and function of patients after they have been discharged from the hospital for 90 days. This survey provides us the opportunity to identify how well our patients are doing back in their communities and homes. These results also give us a method to observe the durability of our rehabilitation services and compare that with a national model. In the graph below, St. Luke's outcomes are compared with other rehabilitation facilities that use Med Tel Outcomes to collect post-discharge data.
