Patient Rights & Responsibilities
You, as a patient,
have the right to:
plan your care.
equal access to quality care, be respected, and not be discriminated
against. St. Luke’s complies with
applicable Federal civil rights laws and does not discriminate on the basis of
race, color, national origin, age, disability or sex.
the care you need regardless of your financial and/or payer status.
given information about your care, and have your questions answered. If communication restrictions are necessary
for patient care and safety, we will explain these restrictions to you and/or
care in a safe environment, and be free of any abuse, neglect, financial (or
other) exploitation, retaliation, humiliation or harassment from those who are
caring for you.
be unnecessarily restrained or secluded.
to talk with or see anyone that is not caring for you.
personal clothing and religious or other items as long as they do not get in
the way of your care.
talked to and cared for in private.
that people not caring for you will not be in the room without your permission
that all information and records of your care will be private and confidential.
the names and jobs of all the people caring for you, and to know the name of
each of your doctors.
informed of any proposed research programs during your treatment, consent to
such programs, and have research rules, regulation, and ethical standards
recommended care, be informed of reasonable alternative forms of treatment, and
be informed of risks with any treatment including non-treatment. If you refuse care, you need to notify your
doctor and St. Luke’s staff.
- Participate in making
your pain less.
provided assistance if you or your companion has difficulty understanding,
hearing, reading, or seeing.
Interpreters and communication aids are some of the services
available. Please discuss your language
or communication needs with us.
family or significant others participate and/or give input in your
rehabilitation and/or medical care.
a surrogate decision maker when you are unable to make decisions.
your family and doctor notified when you arrive at and leave St. Luke’s.
an “advance directive” that St. Luke’s will follow when you are in the
no resuscitation or life sustaining treatment.
informed about your hospital bill, and be told ahead of time if your health insurer
or payer source will no longer pay the bill.
or receive copies of your medical records when requested and in accordance with
St. Luke’s policies. Please contact the Health Information Management Department
at 509-473-6028 for more information.
access or referral to legal entities for appropriate representation, self-help
support services and advocacy support services.
pastoral care or other spiritual services.
end-of-life care and/or have your end-of-life care decisions respected.
care in the most appropriate health care setting based on your requests and/or
needs. If St. Luke’s can’t give you the
care you need, you have the right to know why.
informed of unanticipated outcomes.
organs or other tissues, as directed by you or your family or surrogate decision-makers.
a paper copy of the Inland Northwest Health Services “Joint Notice of Privacy
a complaint about your care or service without fear that you will not receive
the care that you need or be denied care.
You may contact the hospital Administrator at (509) 473-6298. You have a right to a timely response to your
concerns. You may also contact the
Washington Department of Health toll free at 1-(509)-568-3086 or Child
Protective Services at (509)363-3333 or 1-800-562-5624 or Adult Protective
Services 1-800-459-0421 (TTY) 509-568-3086.
If the complaint relates discrimination, you have the right to file a civil rights complaint with the U.S. Department of Health and Human Services, Office for
Civil Rights, electronically through the Office for Civil Rights Complaint
Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf,
or by mail or phone at: U.S. Department of Health and Human Services, 200
Independent Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201,
1-800-868-1019, 800-537-7697 (TDD).
You, in turn, have the responsibility to:
accurate and complete information about your health to your doctor(s) and
others who give you care.
inform your caregivers of any changes in your health and to ask for more
information if you do not understand the care that is being recommended or
provided to you.
the treatment plan and inform us of your concerns about your care. If you have any needs that are important to
you, you need to promptly inform your caregivers about those needs.
your caregivers if you are unhappy with your care, and/or the treatment team
without fear of retaliation or adverse ramifications.
all policies and/or rules about patient care and conduct.
all other patients, caregivers, and volunteers.
inform all caregivers about your safety concerns and/or things that may affect
your ability to safely receive care.
your caregivers to not make errors in your care.
a responsible and active member of your healthcare team.