Patient Rights & Responsibilities
You, as a patient, have the right to:
- Help plan your care.
- Get the care you need no matter what race you are, where
you came from or how you will pay your bill.
- Be treated well and to have your beliefs respected, within
the limits of the law.
- Have your questions answered, within the law. If St. Luke’s can’t give you the care you
need, you have a right to be sent to another caregiver and St. Luke’s will tell
you why you are being sent somewhere else.
- Be free of any abuse, neglect, financial (or other)
exploitation, retaliation, humiliation or harassment from those who are giving
- Be free from any restraint that is not needed for your
- Refuse to talk with or see anyone that is not giving you
- Wear personal clothing and religious or other items as long
as they do not get in the way of your care.
- Be talked to and cared for in private.
- Expect that people not caring for you will not be in the
room without your permission during treatment.
- Expect that all information and records of your care will
be private and confidential.
- Know the names and jobs of all the people caring for you,
and to know the name of each of your doctors.
- Be told about any research during your treatment. You have the right to say that you do not
want to be in a research project.
- Have research guidelines and ethics followed, if you are
involved in a research project.
- Say that you do not want to get care and to be told what
will happen if you don’t have the care.
If you say that you don’t want the care, you need to notify your doctor
and the St. Luke’s staff.
part in making your pain less.
- We can provide assistance if you or your companion have
difficulty understanding, hearing, reading, or seeing. Interpreters and communication aids are some
of the services available. Please
discuss your language or communication needs with us.
- Have family or significant others participate in your
- Have St. Luke’s tell your family and doctor when you arrive
at and leave St. Luke’s.
- Give an “advance directive” that St. Luke’s will follow
when you are in the hospital.
- Be told about the hospital bill when you ask, and be told
ahead of time if your insurance company will no longer pay the bill. Read or get copies of your medical record
when you ask. For more information contact the Health Information Department at
- Have access to information pertinent to you in sufficient
time to facilitate your decision making.
- Give informed consent, or refusal, or expression of your choice
regarding service delivery, release of information, concurrent services and
composition of the service delivery team.
- Be given information about the results of your care,
including why the results were not what you expected.
- Have access or referral to legal entities for appropriate
representation, self-help support services and advocacy support services.
- Receive care in a safe environment.
- Receive pastoral care or other spiritual services.
- Receive communication and be told if there are limits to
communication that are necessary for your care and safety.
- Access protective services, if needed.
- Have your family give input regarding care decisions.
- Request no resuscitation or life-sustaining treatment.
- Receive end-of-life care and have your end-of-life care
decisions respected and arrangements made to provide care at the most
appropriate facility, based on your request.
- Donate organs or other tissues, as directed by you or your
family or surrogate decision-makers.
- Have your cultural needs respected that may be distinct
from your health care.
- Give an explanation about certain “health information”
about you, if you feel it is wrong or incomplete.
- Request an “accounting of disclosures” of information about
you that St. Luke’s has given to others, except if the information was given
out for treatment, payment or health care operations.
- Request to limit some of the information about you that we
use or disclose about you for treatment, payment or health care
operations. We are not required to agree
to a restriction that you may ask for.
- Ask, in writing, that private contacts with you about
medical matters be made in a certain way or at a certain location/address.
- Receive a paper copy of the Inland Northwest Health
Services “Notice of Privacy Practices”.
- Have an investigation and resolution of an alleged
infringement of your rights.
- Make a complaint about your care without fear that you will
not receive the care that you need or be denied care. You may contact the hospital Administrator at
(509) 473-6298. You may also contact the
Washington Department of Health toll free at 1-(509)-568-3086 or Child
Protective Services at (509)363-3333 or 1-800-562-5624 or Adult Protective Services
1-800-459-0421 (TTY) 509-568-3086. You
have a right to a timely response to your concerns.
You, in turn, have
the responsibility to:
- Give information about your health to your doctor and
others who give you care.
- Tell your caregivers of any changes in your health and to
ask for more information if you do not understand the care that is being given
- Follow the treatment plan and to tell us your concerns
about your care. If you have any needs
that are important to you, you need to tell your caregivers about those needs.
- Tell your caregivers if you are unhappy with your care, and
to know you don’t need to fear that telling us that you are not happy will
change the way that we care for you.
- Follow rules about patient care and conduct.
- Respect other patients, employees and volunteers.
- Tell us about things that may affect your safety.
- Help hospital staff to not make errors in your care.