Information for During Your Stay

Telephone 

  • Patient rooms have telephones for your use. Incoming callers should dial the operator at (509) 473-6000 and ask for you by name. You will be assigned a phone number that will direct calls to your room. You may also use your personal cell phone.

Mail 

  • Volunteers deliver mail and flowers to your room. Your outgoing mail will be handled by your nurse. Friends and family should address mail to your name in care of:

St. Luke’s Rehabilitation Institute
711 S. Cowley St.
Spokane, WA 99202

Chaplain Services

  • An on-site chaplain is available upon request.  Arrangements can also be made for a visit from your priest, pastor or rabbi.

Private Rooms 

  • Private rooms are reserved for patients with medical issues that necessitate isolation from the other patients. If possible, we try to accommodate requests for a private room, but there is no guarantee and it can change from day to day.

Meals/Cafeteria 

  • Patient meal times depend on your type of care. Generally, breakfast is served 8-9 a.m., lunch 12-1 p.m., and dinner 5-6 p.m. Patients may also eat in the Waterfall Cafe, a buffety-style cafeteria on the Lower Level. St. Luke's also hosts BBQs throughtout the warmer months outside the waterfall Cafe.  The cafeteria is open daily to the public. Vending machines with soda and snacks are also on-site.

Balloons 

  • Because of the recognized potential suffocation danger and the increased incidence of persons allergic to latex, latex balloons are not allowed in St. Luke’s Rehabilitation Institute facilities. Mylar balloons are acceptable.

Newspapers 

  • The Spokesman-Review is available for purchase. The Inlander is also available free of charge.  You can also find a variety of magazines in St. Luke's Community, courtesy of Bozzi Media.

Television 

  • Patient rooms are equipped with a color television and cable service.

Smoking 

  • Smoking is prohibited within St. Luke’s Rehabilitation Institute, including patient rooms. If you do smoke, staff will assist you in making the adjustment to not smoke during your stay. However, a designated smoking area is provided outside the building if you are able to leave your room and your doctor provides orders that you may smoke.
    In accordance with state law, St. Luke's prohibits smoking within 25 feet of any entrance, air intake or window that can be opened.

Visitor Information 

  • We encourage family members, caregivers and visitors to be part of your therapy porcess throughout your stay.  Some treatment does occur in the evening and outside of the rehabilitation institute, so you may want to encourage visitors to call before their visit.

Pet Visitation Policy

  •   St. Luke’s may utilize trained dogs from the community as part of your therapy treatment. Service pets are the only animals allowed on the units with special requirements met. House pets are allowed to visit only under special circumstances and in the approved locations only. Please talk with your nurse, recreation therapist or doctor if you would like to have your pet visit. St. Luke’s Recreational Therapists will walk you through the required process and educate you on the pet
    visiting areas.
Parking
  • Parking is free to patients and visitors.  Please see the reference map located in the back of the patient handbook for details.

Area Hotels

  • There are nearby motels and hotels that offer a discount for families and friends of St. Luke’s patients. Visit the St. Luke’s website for a larger map. There is no family housing available through our facility. Rooming in is an option for pediatric patients or for others under special circumstances. Please discuss this with your nurse or case manager.Places to Stay Within Walking Distance. 

The Madison Inn 

13 W Rockwood Blvd.
Reservations: (800) 538-0375

Quality Inn 

110 E 4th St.
Reservations: (800) 980-6101

Places to Stay Within a Short Driving Distance 

Courtyard by Marriott* 

401 N Riverpoint Blvd.
Reservations: (800) 321-2211

Montvale Hotel* 

1005 W 1st Ave.
Reservations: (866) 668-8253

Davenport Hotel* 

10 S Post St.
Reservations: (800) 899-1482

Oxford Suites* 

115 W North River Dr.
Reservations: (800) 774-1877

Doubletree Hotel 

322 N Spokane Falls Ct.
Reservations: (800) 222-8733

Red Lion Hotel at the Park 

303 W North River Dr.
Reservations: (800) 325-4000

Holiday Inn Express 

801 N Division St.
Reservations: (800) 465-4329

Red Lion River Inn 

700 N Division St.
Reservations: (800) 733-5466

Howard Johnson 

221 S Division St.
Reservations: (888) 271-4190

Shilo Inn 

923 E 3rd Ave.
Reservations: (800) 222-2244

 Patient Accounts and Insurance 

  • Your insurance provider will be billed directly for your care. Inpatients will be mailed an account statement after discharge. Statements for outpatient services are mailed monthly to you and billed to your insurance company directly. Most insurance companies, including Medicare and Medicaid, cover rehabilitation services. Your case manager will verify your insurance coverage and/or provide you with information about additional resources.

Internet Access

  • Guest wireless is available throughout St. Luke's.  Your computer must have wireless capabilities.  If you have difficulties locating the "Guest" network, please ask your nurse or therapist to assist you with calling the Help Desk.

Communication Needs 

  • We can provide assistance if you have difficulty understanding, hearing or reading. Interpreters, communication aides, and a language bank are some of the services readily available.

Transportation Services

  • Patient transportation from local hospitals to St. Luke’s inpatient acute care is available through St. Luke’s or other transport companies. Your St. Luke’s case manager will help make arrangements. Transportation from across the state or out of state to St. Luke’s can be arranged via Northwest MedStar, the region’s critical care transport service. Any costs associated with transportation will be discussed with you by the case manager.

Non-discrimination Policy 

  • St. Luke’s does not discriminate against any person on the basis of race, color, national origin, sex, sexual orientation, creed, religion, disability or age in admission, treatment or participation in its programs, services and activities or in employment.
    We provide an environment which encourages acknowledgment, understanding, respect and awareness of individual differences. Our goal is to embrace the diverse cultures and experiences of our community.
Health Is in Your Hands
  • St. Luke’s is committed to the safety and wellbeing of our patients, visitors and employees. Please take care of yourself and others by using hand sanitizer dispensers throughout the hospital and asking care givers and visitors to wash their hands or “gel-in” and “gel-out”. Help us prevent the spread of infection and
    keep people healthy.

Commitment to Quality 

  • We want your stay to be as pleasant and comfortable as possible. Please share any concerns or comments with anyone on your rehabilitation team, your case manager, nurse manager, therapy manager. You may also contact administration at (509) 473-6298. We welcome patient and family feedback and encourage you to complete the Patient Satisfaction Survey that will be mailed to your home within a few weeks of your discharge.
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