Patient Accounts

St. Luke's accepts many forms of payment on patient accounts. Payment is accepted in person at St. Luke's, online and by phone. Our Patient Accounts team will work directly with your insurance company for insurance payments. If you have questions about your statement, please contact the Patient Accounts department at 509-232-8160 or 1-866-257-3599 or by email. To pay your statement online, click here.

Patient Accounts Contact Information
The following is a list of direct phone numbers for Patient Account team members for direct inquiries:

 

 Name

 Phone 

 Payment Type

 Amy  (509) 232-8166  Medicare, Tricare, Vets, Medicare Advantage, Health Options
 Karen C  (509) 232-8185  First Choice, L&I
 Cindy C (509) 232-8137  Premera, Asuris, Self-Insured Work Comp, Commercial
 Ashlie  (509) 232-8186  Self-pay, Medicaid
 Tami  (509) 473-6714  Physiatry Practice billing

For department questions, please contact:

  • Sandra Conner, Patient Accounts Manager (509) 232-8162
  • John Craig, Chief Financial Officer (509) 232-8206

Notice of Financial AssistanceFinancial assistance is available for those who meet St. Luke's Rehabilitation Institute's guidelines. If you are in need, please contact the Patient Accounts department at 509-232-8160 or 1-866-257-3599 for more information or: