The American Alliance of Healthcare Providers (AAHCP) recently announced the 2013 Hospital of Choice Award recipients, selecting St. Luke’s Rehabilitation Institute as a Top 10 award winner in the nation.
The AAHCP Hospital of Choice Award is a symbol of a hospital’s ability to meet the needs of patients, families and the community. These awards were implemented in 2002 to promote and recognize America’s most customer-friendly hospitals—emphasizing competence, customer service, public communication, reputation and good citizenship.
“The commitment and enthusiasm to provide only the best care and attention to patient needs is truly found within each St. Luke’s therapist, nurse, physician and support personnel,” said Susan Gray, St. Luke’s community advisory board member and former patient. “Each interaction I’ve had at St. Luke’s, either while on the board or undergoing therapy, echoes the qualities of the Hospital of Choice Award.”
Each quarter, almost 500 hospitals throughout the country compete to be a Top 100 finalist for the year through a series of performance tests like a review of public documents, hospital websites, “secret shoppers” and customer phone surveys. These tests demonstrate the hospital’s focus on quality outcomes, excellent service, community outreach and other key components. From there, the hospitals undergo further, more in-depth, reviews to become a Top 10 award winner.
“We are honored to be selected as a Top 10 recipient of the Hospital of Choice Awards,” said Ulrike Berzau, St. Luke’s hospital administrator. “This award is a testament to St. Luke’s dedicated team members who strive to provide excellence and exceptional services for our inpatients and outpatients at all locations. It exemplifies how well St. Luke’s meets the needs of the community. We understand that patients across the region have a choice when it comes to rehabilitation treatment, and we want their choice to be St. Luke’s.”
To find out more about St. Luke’s 20 years of high-quality patient outcomes, please visit www.St-Lukes.org.
About St. Luke’s Rehabilitation Institute
St. Luke’s Rehabilitation Institute is the region’s largest free-standing physical medicine and rehabilitation hospital and the only Level I trauma rehabilitation hospital in the Inland Northwest. St. Luke’s, accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) and The Joint Commission, serves more than 7,000 patients each year in inpatient and outpatient settings - people who have suffered a stroke, lost a limb, and suffered a brain injury, spinal cord injury or one of many other illnesses or injuries. St. Luke’s is a division of Inland Northwest Health Services (INHS). For more information on St. Luke’s visit us on:
Web: www.st-lukes.org Facebook: http://www.facebook.com/stlukesrehab
YouTube: http://www.youtube.com/thebuzzinhs Twitter: http://twitter.com/stlukesrehab