Outcomes

A New Benchmark for Excellence     

St. Luke’s is Washington state’s largest provider of inpatient rehabilitation services for conditions such as stroke, spinal cord injury, head injury, and injury or disease to the bones, joints or muscles. Through the care continuum, we’re committed to helping each patient gain the strength, skills, function and confidence needed to live their happiest, most fulfilling life. Through our daily work with patients, St. Luke’s experts develop the advanced expertise required to provide exceptional care for a wide range of complex patient needs. With more combined experience than any other center in the region and discharge rates above the national average, St. Luke’s is setting a new benchmark for medical rehabilitation in acute care, inpatient rehabilitation and outpatient settings. 

But to St. Luke’s patients and their families, we’re more than just a first-class medical rehabilitation facility; we’re a source of hope, holistic recovery and trust. We know that accountability is the key to maintaining the excellent standard of care that our community’s families deserve. That’s why we continually evaluate and measure our outcomes, and openly provide this data so that patients can feel confident trusting St. Luke’s team with their rehabilitation journey. Explore St. Luke’s outcomes across six key areas:

Patient Feedback (see below)

Integrated Inpatient Care Outcomes (PDF)

Stroke Outcomes (PDF)

Brain Injury Outcomes (PDF)

Spinal Cord Injury Outcomes (PDF)

Occupational Therapy & Pain Outcomes (PDF)


Patient Feedback

St. Luke's loves receiving feedback from patients about the care they received in both the inpatient and outpatient settings. Read some of our patient comments below, and send us a message to share your thoughts on your experience at St. Luke’s.

"Thank you for the excellent care you gave my son following the accident and surgery. I really appreciate all you did to get him on the road to recovery."

"If you have pulmonary problems and don’t do the Pulmonary Rehabilitation program, you are robbing yourself of quality of life."

"I tell everyone I talk to that if it wasn’t for St. Luke’s, I would still be in bed."

"I was so enthused about St. Luke’s that when I got home I called the Governor’s Office to recommend St. Luke’s to anyone."

"They told me it would be a hill to climb starting physical therapy, but they never told me the fun I would have meeting new friends."

"Outstanding food service! Very tasty selections."

"I was treated with outstanding professionalism and concern while at St. Luke's."

"I had a very positive stay at St. Luke's and would gladly recommend it to others."

"The therapists were all exceptional."

"One evening I was at home missing Bob even more than usual, so I called St. Luke's. The nurse was so kind. Bob was sleeping so she wrote a note for me verbatim."

"I have already recommended your facility to two friends who will soon be having knee replacements."

"Going to St. Luke's was the best thing that I ever did. They got me up on my feet and off to a great start on my road to recovery."

"Thank you for caring so much about myself and others."

"The staff took care of me on every possible level as if I was family."

"I really enjoyed going to St. Luke's and would highly recommend them to friends and family."

"Your scheduling people are very nice and cooperative."

"I credit the fact that I am actually stronger to the outstanding physical therapy and coaching I received at St. Luke's."

"I felt that everyone was concerned for my needs. I felt like they were always being met. Very helpful, friendly staff."

"Very good experience. Therapists took the time to read up on my husband’s vast neurological condition. This helped them recommend therapy for him."

"Cannot say enough good about our physical therapist. Gave helpful information and adequate, clear instructions."

"Thanks to the rehab workers who encouraged us in every way and set the pace for mom’s recovery, and for bringing us from discouragement to hope. You came highly recommended as a rehabilitation outfit. If it should become my lot to need therapy I’m signing up for St. Luke’s!"

"I have met literally dozens of employees of St. Luke's, each in their own way contributing to my move toward independence. These angels that kept flitting around my bedside and into the gymnasium were extremely caring, while at the same time deliberate in moving me beyond the limits that I was trying to set for myself."


Driven by the Patient Experience

At St. Luke’s, everything we do is driven by the desire to provide a better patient experience. We conduct regular focus groups with past patients to gain direct feedback on where we excelled, and where we can improve our facility. If you’re a past patient of St. Luke’s, and would like to participate in an upcoming focus group, we’d love to hear from you.

To ensure we deliver a high level of excellence, St. Luke’s works with Press Ganey Associates, Inc., and MedTel Outcomes, two nationally recognized patient satisfaction benchmarking services. Our ongoing surveys and monitoring allow us to continue meeting, and exceeding, the standards achieved by other rehabilitation facilities nationwide.

St. Luke's Rehabilitation Institute
711 S. Cowley St.
Spokane, WA 99202-1330
509.473.6000

Inpatient Information: (509) 473-6058
Outpatient Information: (509) 473-6869